The Advantages Of Hiring 24/7 Call Centers

October 24, 2019 by No Comments

Running a bustling doctor’s office isn’t always easy. Being a doctor means a busy life full of highs and lows. The evenings after a long day are great for sitting back and enjoying life. Unfortunately, I find that such a respite is often cut short. My business is busy and I have a full-time staff. However, they don’t work after hours, but I am often called to do so. Without the staff to answer the phones, I employ a phone answering service company to handle my after hour business.

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What would you do if a disaster struck, rendering you short of electricity? Take a few days off and hope those customers will come back to you? Not smart. It’s a far better idea to have a phone answering service take those calls for you. Remember, it’s not just taking a message down-it’s human interaction that can eventually win your customers over.

Always answer your phone, even in the middle of the night. Don’t pretend to be a 24 hour locksmith if you’re going to ignore your phone. If you really can’t, for example if you’re at a party or on holiday – give your phone to someone who can answer the call for you, and explain you’re not working that evening. You could also consider a professional answerpoint.co.uk, who will answer your phone politely for you and then text you the details.

Make sure you’re in a position of advancement. If you look upward, and there’s no rung on the ladder for you to feasibly reach, consider switching jobs; or, find a small business that’s struggling, buy it, and fix it. To attain freedom, you must be in a position where upward mobility and management is possible.

I have had situations where I’ve taken someone’s card where I couldn’t think for the life of me when I’d ever use them myself. But at some point in the future I have usually got chatting to someone who has mentioned they need a unique or unusual service, and I’ve been able to provide them with someone’s card.

Don’t be afraid to use branding, images and quirky copywriting to set your Contact Us page alight. Make it an extension of the rest of your website which reflects your brand and not an unloved dusty area!